Frequently Asked
Questions
Common questions about our company, products and services we offer.
What types of linens and uniforms do you offer for businesses?
We offer a wide range of products including table linens, napkins, towels, mats, aprons, uniforms, dry mops, wet mops, and specialty garments. Our offerings are tailored for various industries such as hospitality, food service, healthcare, and industrial sectors.
How do you ensure the quality of your linens and uniforms?
We use high-quality materials and follow strict quality control processes, including regular inspections at multiple stages of the laundering process. We also regularly update our inventory to replace worn items and maintain a high standard of presentation.
What types of services do you provide?
We offer a comprehensive range of services designed to meet diverse business needs, including:
• Linen and Uniform Rental: Commercial linens and uniforms
• Towel and Apron Services: Rental and cleaning of towels and aprons
• Mat Services: Walk-off mats, custom logo mats, and fatigue mats
• Restroom Services: Supplies and hygiene solutions for restrooms
• Table Linens and Napkins: Rental of table linens and napkins
• Dust Control Solutions: Dry and wet mops
Can I customize my uniforms with my company logo?
Yes, we offer customization options for uniforms, including embroidery, screen printing, and patches to display your company’s logo and branding.
How often will my linens and uniforms be serviced?
We offer flexible service schedules to meet your needs, including weekly, or bi-weekly pickups and deliveries.
What areas do you service?
We provide services across New England, including Massachusetts, Rhode Island, Connecticut, New Hampshire & Eastern New York (Westchester County & Albany).
How do you handle delivery and pickup?
Our delivery and pickup are handled by trained professionals who ensure timely and efficient service, adhering to agreed-upon schedules.
What happens if a uniform is damaged or lost?
If a uniform is damaged or lost, we will repair or replace it as part of our service agreement. Specific terms will be outlined in your contract.
Can you accommodate special requests or urgent deliveries?
Yes, we strive to accommodate special requests and urgent deliveries. Please contact our customer service team for immediate assistance.
What steps do you take to ensure environmental sustainability?
We use eco-friendly detergents, energy-efficient machinery, and water conservation techniques to minimize our environmental impact.
How do you ensure the safety and hygiene of your linens and uniforms?
Our linens and uniforms are cleaned and sanitized according to industry standards, using high temperature washing, quality disinfectants, and innovative industrial technology to ensure optimal cleanliness and hygiene.
Are your products compliant with industry safety regulations?
Yes, all our products meet or exceed safety and compliance standards relevant to the industries we serve.
What is your policy for contract termination or changes?
Contract terms, including termination or changes, are outlined in our service agreement. We aim to be flexible and accommodate your needs with proper notice.
How can I contact customer support if I have an issue or question?
Our customer support team is available via phone (800) 338-4334 or email orders@falveylinen.com We also provide a dedicated account manager for each client.
Do you offer any trial periods or sample products?
Yes, we offer sample products to ensure you’re satisfied with the quality and service before committing to a long-term contract.
How do you handle billing and invoicing?
Billing is handled on a regular basis (weekly, bi-weekly, etc.)
What happens if there’s a service disruption?
In the rare event of a service disruption, we have contingency plans in place to minimize impact and ensure your business operations continue smoothly.
Message Us Today
Contact us using the form below, or give us a call today at (800) 338-4334 to speak with one of our specialists.
